Thank you for contacting us at the Nationwide website.   We have received
your e-mail message, and appreciate this opportunity to assist you.  We
have submitted a formal complaint on your behalf with regard to the issues
outlined in your letter, and have referred this matter to management for
review and response.  A Nationwide representative will be in contact with
you as quickly as possible to address your concerns.

We appreciate your taking the time to bring these concerns to our
attention.  Please accept our apologies for any difficulty or inconvenience
you may have experienced.

Lori
Customer Relations